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If you have forgotten your password, click on the link below. Please note that this link is not to be used by Ericsson Users with access to ECN.
Reset Password

Note: FSO Users having trouble changing their password should verify that their account is active by contacting your local FSO IT Helpdesk. If your account is active, please use the same self-help link detailed above.

Support Form

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Contact and Help

Please contact Extranet Support if you have questions or need help.

Support is available Monday-Friday, 24 hours/day (Mon 06:30 AM UTC+05:30 - Sat 06:30 AM UTC+05:30).

Support Tel: +46 10 71 33085 or (ECN) 852 33085

For emergency support during weekends, please call International Number +46 10 71 15333 or Internal Number (ECN) 852 15333.

Escalation Contact

Level Name E-Mail Address Position
1st Level Keerthi K and
Varun Patel
keerthi.k@ericsson.com and
varun.patel@ericsson.com
Team Leads
2nd Level V R Harish Babu and
Subhro Bhattacharya
v.r.harish.babu@ericsson.com and
subhro.bhattacharya@ericsson.com
Managers