Forgotten Password

If you have forgotten your password, click on the link below. Please note that this link is not to be used by Ericsson Users with access to ECN.
Reset Password

If you are experiencing any difficulties with the link above, please use the form below for manual resets by our support team.

Note: FSO Users having trouble changing their password should verify that their account is active by contacting your local FSO IT Helpdesk. If your account is active, please use the same self-help link detailed above.

Support Form

Feel free to contact us directly by specifying your request in the form below.


Contact and Help

Please contact Extranet Support if you have questions or need help.

Support is available Monday-Friday, 24 hours/day (Mon 06:30 AM UTC+05:30 - Sat 06:30 AM UTC+05:30).

Support Tel: +46 10 71 33085 or (ECN) 852 33085

Escalation Contact

Level Name E-Mail Address Position
1st Level Keerthi K Team Leads
2nd Level Bhargav K P Managers